We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our return policy below:
Returns
Eligibility:
- Products must be unused, in their original packaging, and in the same condition that you received them.
- Returns must be initiated within 30 days of the original purchase date.
Non-returnable items:
- Due to the nature of our products, we cannot accept returns for opened or used items.
- Custom orders or special requests are also non-returnable.
Process
Initiate a Return:
- To start a return, please contact our customer support at info@reefahkeepah.com with your order number and reason for return.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@reefahkeepah.com
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation.
Contact Information
If you have any questions about our return policy, please contact us at:
Email: info@reefahkeepah.com
